Maxell Power is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://maxellpower.com and use our solar energy products and services.

By using our website and services, you consent to the practices described in this policy.

Who We Are

Maxell Power is a solar energy company offering solar panels, inverters, batteries, installation services, and related support.

Our website address is: https://maxellpower.com .

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Information We Collect

We collect information in the following ways:

Information You Provide Directly

When you interact with our website or services, you may provide:

  • Contact information: name, email address, phone number, physical address.
  • Project details: roof type, energy usage, location, site photos, etc.
  • Account information: username, password, profile details (if you create an account).
  • Payment information: billing address, payment method details (handled securely by our payment processors).
  • Communications: messages sent via contact forms, email, or support tickets.

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Technical data: IP address, browser type and version, operating system, device type.
  • Usage data: pages visited, time spent, links clicked, referring website.
  • Cookies and similar technologies: see Section 7 for details.

Information from Third Parties

We may receive information about you from:

  • Analytics providers (eg, Google Analytics).
  • Payment processors (eg, Stripe, PayPal).
  • Marketing and advertising partners.
  • Installation partners or subcontractors, if applicable.

How We Use Your Information

We use your personal data for the following purposes:

  • To provide solar energy services :

    • Create quotes and proposals.
    • Schedule site visits and installations.
    • Deliver products and manage warranties.

  • To process tips :

    • Process payments and invoices.
    • Manage shipping and logistics.

  • To communicate with you :

    • Respond to inquiries and support requests.
    • Send service-related notifications (eg, order confirmations, installation updates).

  • For marketing (with your consent) :

    • Send newsletters, promotions, and information about new solar products.
    • You can opt out at any time using the unsubscribe link in emails or by contacting us.

  • To improve our website and services :

    • Analyze usage patterns to enhance user experience.
    • Test and develop new features.

  • For security and legal compliance :

    • Detect and prevent fraud, abuse, or security issues.
    • Comply with legal obligations (eg, tax, warranty, consumer protection laws).

Legal Basis for Processing

Depending on the context, we process your personal data based on:

  • Contract: to fulfill our agreement with you (eg, providing solar installation services).
  • Consent: for marketing communications and certain cookies.
  • Legitimate interests: to improve our services, ensure security, and operate our business, where these interests are not overridden by your rights.
  • Legal obligation: to comply with applicable laws.

Who We Share Your Data With

We do not sell your personal data. We may share it with:

  • Service providers who help us operate our business, such as:

    • Payment processors (eg, [Stripe, PayPal, etc.]).
    • Hosting and cloud service providers.
    • Analytics and marketing tools.
    • Shipping and logistics companies.
    • Installation partners or subcontractors (only as needed for your project).

  • Legal and regulatory authorities, when required by law or to protect our rights.

  • Business transfers: If we are involved in a merger, acquisition, or sale of assets, your data may be transferred, subject to confidentiality agreements.

All third parties are required to protect your data in line with applicable data protection laws.

International Data Transfers

If we transfer your personal data outside your country (for example, if our hosting provider or analytics service is based in another country), we will ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by relevant authorities.
  • Other legally recognized mechanisms for international data transfers.

Cookies and Tracking Technologies

What are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize you, remember your preferences, and analyze site usage.

Types of Cookies We Use

  • Necessary cookies: Required for the website to function (eg, shopping cart, login sessions).
  • Analytics cookies: Help us understand how visitors use the site (eg, Google Analytics).
  • Marketing cookies: Used to show relevant ads and measure campaign performance.

 Managing Cookies

You can control cookies through your browser settings. You can also use our cookie consent banner (if implemented) to choose which categories of cookies to allow.

Please note that disabling certain cookies may affect the functionality of our website.

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, including:

  • Customer data: for the duration of our relationship and as required by law (eg, warranty periods, tax retention rules).
  • Marketing data: until you unsubscribe or withdraw consent.
  • Website: aggregated or anonymized where possible; raw data analytics retained only as needed for analysis.

When data is no longer needed, we securely delete or anonymize it.

Your Rights Regarding Your Data

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data, subject to legal obligations.
  • Restriction: Limit how we use your data in certain circumstances.
  • Portability: Receive your data in a structured, machine-readable format.
  • Objection: Object to processing based on legitimate interests.
  • Withdraw consent: Withdraw previously given consent at any time.

To exercise these rights, contact us using the details in Section 1. We will respond within the timeframes required by applicable law.

Children’s Privacy

Our website and services are not directed to children under [eg, 16] years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us so we can delete it.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page with a new “Last updated” date. If changes are significant, we may notify you by email or through a prominent notice on our website.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: